As a Web Development Company India, we develop simple easy-to-use support ticket system with multi-user interface which seamlessly integrates inquiries created via email, phone and web-based forms. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Use Ticket Support Script on any website that you make for you or your clients;
Create as many support operators as you want;
Create operators to only view and reply the tickets or administrators to manage operators and options;
Allow or disallow files uploading when posting or replying to a ticket;
Create different ticket statuses so users know what is the status of their ticket - Replied, Currently processing, Closed, etc.;
let users specify the category for each ticket - Sales, Technical, Billing, etc.;
let users specify the priority for their ticket - High, Low, Emergency, etc.;
assign unique ID to each ticket;
built-in search engine helps you find a ticket using ID, name or email address;
using an easy to use ticket submission page user can easily submit a ticket;
NO annual or monthly payments! You can have the FULL PHP source codes on a reasonable price!